Dear support customer,
As I am sure
you understand we are currently at very high demand to assist people working
from home, but also with day to day I.T issues.
We have also
had to follow the government guidelines in order to protect our staff and their
families and have reduced the number of staff based at the office, so we now
have a lot of remote workers.
We are now
running at 150% demand with only 50% of our usual workforce capabilities.
Unlike other businesses who are closing around us, we are going to stay open
for as long as we possibly can to support our clients.
However, to
ensure we can do this and help our team out you can help minimise the number of
calls we are receiving by logging tickets. We are placing everyone in a queuing
system to keep it fair no matter the size or scale of the business.
The only
exception to this rule is if it is business critical. If it is affecting all
staff and/or have complete business disruption, then bypass this and call us
directly and then we will give you priority.
To log a
ticket email
support@b2bbusiness.com. You can even help us further by giving
us more details and to fast track support log the ticket directly on our system
by visiting
http://helpdesk.b2bbusiness.com and be as thorough as possible so we
can pass your ticket over to the right engineer to deal with it more
effectively. If you need your password resetting let us know.
Please note
we are struggling to get kit in from our suppliers as there are delays, if you
require anything or foresee a need please order now. Webcams, Printers, phones,
headsets are all additional equipment being ordered due to the homeworking
crisis.
We would like to take this
opportunity to thank you for your custom and understanding during this
unprecedented time.
Keep well, keep
safe,
Kind regards
B2B Technology
Group LTD
